Named ownership
Every active shipment has one person who can answer without a transfer. The tower does not close.
About Promac
A logistics firm that still answers the phone.
Promac Services was built for shippers who were tired of being a ticket in someone else's network. We run medical, agriculture, and general freight — fewer excuses, more proof, and a control tower that does not close.
The work
Three kinds of cargo. One way of working.
Clinical freight is optimized for not being wrong. Harvest freight is optimized for the calendar the crop keeps. General freight is optimized for showing up. Those are different jobs — and they still belong on the same desk.
Promac exists so a health system, an elevator, and a plant manager can call the same tower and get equipment that matches the cargo, not whatever was empty nearby.
How we operate
The right iron
A hopper is not a dry van. A cooler is not a tote. We book the equipment the cargo actually needs.
Proof, not promises
Seals, scale tickets, logger files, and timestamps are part of the product — not a favor after something goes wrong.
One tower. One owner. Every active shipment.
The control tower is staffed around the clock. Exceptions are worked in the open — temperature, harvest window, appointment, or delay — with a person who already knows the lane.